Confidentiality and Privacy

This website is the property of “BIOVERTU PRODUCTS”; (we, our, you, your) are used to protect the private nature of personal information you provide us. 

To protect your privacy, “BIOVERTU PRODUCTS” follow several principles in line with international legal practices relating to clients’ privacy and of information protection. 

“BIOVERTU PRODUCTS” commits not to sell or communicate your name, address, phone number, email address, credit card number or any other information to a third party.

We use modern security measures to protect your information from unauthorized users. 


As part of remote sale, we are compelled to gather nominative information from clients. This is required to better manage clients’ accounts. 

Therefore we require you to provide information that identifies you, or enables us to contact you. You are usually required to provide this information when you create a username to register on our website

The Company reserves the possibility to use for commercial purposes data provided by the Client when the Client gives his (her) consent to this effect upon registration by entering his (her) email address in the box “Subscribe” to our newsletter to receive exclusive offers. Otherwise, the Client shall decline this offer. Click here (Legal notices) for more information.

We use your personal information for four main purposes:

- To make Your website user-friendly as you will have to enter your personal information only once.

- To make easier your online purchases

- To make easier your search for products, services and information on our website.

- To inform you about the availability of new products online, special offers, updates and new services offered by “BIOVERTU PRODUCTS”. 


In case you choose not to register your personal information, you can still continue using our website, however you will not be able to access areas of the website where registration is required. 

In case you choose to register, you may select the types of information you want to receive from us by subscribing to various services such as our electronic newsletter. If you do not wish to communicate with us by email, postal mail, or phone regarding any offer relating to products, programs, events or services of “BIOVERTU PRODUCTS”, you may select the option stating that you do not wish to receive marketing information from “BIOVERTU PRODUCTS”. 

“BIOVERTU PRODUCTS” occasionally authorizes other companies to send our registered clients information about their products and services; however this is done by mail only. If you do not wish to receive such offers, you may select the option stating that you do not wish to receive marketing information from third parties. 

3.    ACCESS 

We provide you with some ways that help make sure your personal information is accurate. You may review and update your information any time by visiting the visitors’ center, where you may: 

- Register. Once you are registered, you will not have to provide your personal information again.

- Review and modify your personal information.

- Inform us if you wish to receive marketing information from us or if you wish to receive third parties’ offers by mail.

- Subscribe to our electronic newsletter to be informed about our products and services. 


“BIOVERTU PRODUCTS” has taken important measures to ensure the security of your personal information and make sure that your choice regarding the use of your personal information is respected. We are taking adequate arrangements to protect your data against loss, improper use, unauthorized access or disclosure, change or destruction. 

We guarantee a 100% security of your e-commerce transactions. When you place an order or access information in your personal account, you use a SSL secure server. The SSL software encrypts your personal information before it is sent over Internet. SSL is one of the most secure encryption technologies to date. 

“BIOVERTU PRODUCTS” strictly protects the security of your personal information and respects your choice with regards to the use of your personal information. We carefully protect your data against loss, improper use, unauthorized access or disclosure, change or destruction. 

Your personal information will never be traded with other companies without your authorization, except under conditions specified above. At “BIOVERTU PRODUCTS” your data are stored on a server secured by password with limited access. Your information may be stored or processed in Canada or any other country where “BIOVERTU PRODUCTS”, its subsidiaries, affiliated companies or dealers operate. 

You also assume a very important responsibility with regards to the protection of your personal information. Your personal information cannot be accessed nor modified without your username and password. We recommend that you do not disclose this information to anybody. 


Dear parents and guardians, we would like to help you protect your children’s privacy. Therefore we encourage you to raise your children’s awareness about the secure and responsible use of their personal information on Internet. 

On its website, “BIOVERTU PRODUCTS” does not publish contents intended for children. However, if you accept that your children provide some personal information to “BIOVERTU PRODUCTS” without your advice, “BIOVERTU PRODUCTS” will offer them an account. This enables parents and guardians to give their advice regarding the collect, use, online sharing of children’s personal information (under 17 years). 

Any requests to delete personal information from our files should be done in a written form either by mail or by email. 


Should you think for whatsoever reason that “BIOVERTU PRODUCTS” does not abide by these principles, please inform us by: 


Telephone: +1 (450) 445-0957

Fax: +1 (855) 824-8752

Postal mail:

9675, Avenue Papineau #390
Montréal - Qc - H2B 3C8 - Canada

We will do our best to identify and correct your issue as soon as possible. Please indicate “Privacy protection” in the subject line of your message. 


When you buy and install a new product, you may be required to electronically register your purchase.

When you register your product, we add this information to the information you have already provided. If you are not initially registered with us, we will create a personal profile using information you provided when making your purchase. If you wish to view or update your information, please visit the profiles center and click on “My personal information”. If you have not created a username yet, you will be required to do so in order to access your information. 


As stated above, each registered client has a unique profile. A unique personal identification number is assigned to each profile. This unique number enables us to make sure that no one else can access your profile except you. 

When you register, we create your profile by assigning you a personal identification number. This identification number is sent to your hard disc as a cookie and this code is assigned only to you. This is your passport to easily navigate on You may download free software, order free newsletters and visit reserved areas of the website without having to fill out a form gain. If you change computer, all you need to do is to re-register in which case you may use your existing username and password. 


When you register with us, you provide information about your place of residence including your name, email address. We use this information to send you your order tracking information, questionnaires to evaluate your satisfaction regarding our service quality, as well as our new special service announcements. When you place an order on our website, you are required to provide your credit card number and billing address. We use this information to bill items you order at that time. We keep your billing information in case you might wish to order from our website again; however this information cannot be reused without your authorization. 

We occasionally ask other companies to provide limited services on our behalf, for example, packaging, order shipping and delivery, answering clients’ inquiries about our products and services, mailing, and processing of registrations to events. We provide these companies with information they need to ensure those services, however they are not allowed to use this information for other purposes. 

“BIOVERTU PRODUCTS” may disclose your information without notice, if required by law or if we deem in good faith that this is required to protect and defend the rights or property of “BIOVERTU PRODUCTS” and its websites and take action in the given emergency circumstance to ensure the protection of our website visitors’ personal security, the security of the websites of “BIOVERTU PRODUCTS” and the general public.



For any questions and/or inquiries for additional information, please contact the Customer Service, Monday to Friday, from 9 a.m. to 5 p.m. at +1 (450) 445-0957 or by email anytime by clicking Here.


Last update: September 10th, 2015 at 12:55